WHERE IS SWD BASED?
We're snuggled right in the middle of Las Vegas, Nevada.
HOW DOES SHIPPING WORK?
Store Without A Door partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS. We also ship certain products directly from our own fulfillment centers here in the USA.
Because we ship directly from our partners in these countries at times, your item may take 2-4 weeks to arrive. Rest assure that your products are carefully being handled and shipped to you in a timely manner according to requirements. We choose our partners very carefully and stand behind our customers needs.
We also offer international shipping options - we strive to thrive beyond waters and borders to share with you our wonderful life essentials.
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Sometimes when we ship from our centers abroad, the tracking only goes as far as the country of origin. Rest assure that the item is on it's way and will be on time. If it has been over the estimated time of delivery above, feel free to email support at email@example.com
Note: if for some reason your order is never released by customs, we'll send you a replacement!
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Please see our refund/return policy here.